When you take a message over the phone don’t just take a name and number. Find out what the call is about. Why?
A) You might be able to deal with it there and then, which is a much better service than making the customer wait for a call back.
B) Even if you can’t deal with it yourself, it’ll speed things up for the person who ends up dealing with it.
Simples.
And while we are talking about messages. Tantrwm specialise in understanding your organisation and target audience. We take your communications and create strong and well thought out video content for deployment on all platforms.
If you would like to know more about running a small business, please get in touch.
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